Privacy Policy

Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website:

• Information you provide: your name, email address, phone number, and any details you submit through our contact, enrollment, quiz, newsletter, or checkout forms.
• Purchase information: when you buy a course, payment is processed by our payment provider. We receive confirmation and order details but do not store full payment card numbers on our servers.
• Automatically collected information: your IP address, browser and device information, pages visited, and interactions with our site, collected through cookies and similar technologies.

How We Use Your Information

• Provide, operate, and improve our courses, exam banks, and website.
• Process enrollments and payments, and give you access to course materials.
• Respond to your inquiries and provide customer support.
• Send you administrative messages and, where permitted, marketing communications.
• Measure the effectiveness of our advertising and deliver relevant ads.
• Protect against fraud and comply with legal obligations.

Cookies & Tracking Technologies

We use cookies, web beacons, tracking pixels, and similar technologies to operate our site, remember your preferences, analyze traffic, and support advertising. You can control cookies through your browser settings, though disabling them may affect how the site functions.

Interest-Based Advertising & Google Remarketing

We use Google Ads Remarketing and similar audience targeting features provided by Google LLC ("Google") to advertise our services across third-party websites.

How it works:

• Third-party vendors, including Google, use cookies, web beacons, and device identifiers to serve ads based on your past visits to our website.
• This enables us to display relevant advertisements to users who have previously interacted with our pages or services.

How to opt out:

You can opt out of Google's customized ad serving and manage your ad settings at any time by visiting Google Ads Settings. Alternatively, you can opt out of third-party vendor cookies by visiting the Network Advertising Initiative Opt-Out Page or the Digital Advertising Alliance Opt-Out Page.

Targeted Advertising & Meta (Facebook) Pixel

We use the Meta Pixel, Conversions API, and Custom Audiences provided by Meta Platforms, Inc. ("Meta") to measure the effectiveness of our advertising, build custom target audiences, and show personalized ads.

How it works:

• The Meta Pixel and related tracking technology collect or receive information from our website and other web pages (such as IP addresses, browser info, and pages visited).
• Meta uses this information to measure conversions, optimize ad delivery, and deliver targeted advertisements to you on Facebook, Instagram, and the Meta Audience Network.
• If you are a logged-in Meta user, this data may be linked directly to your Facebook or Instagram account.

How to opt out:

You can adjust your ad preferences directly within your Meta account by visiting Facebook Ad Settings. Users in the US can also opt out via the Digital Advertising Alliance, and European residents can use Your Online Choices.

Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf, such as payment processing, email delivery, customer relationship management, course delivery, website hosting, and analytics and advertising. These providers are permitted to use your information only as necessary to provide services to us.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices & Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to certain uses. You can unsubscribe from marketing emails at any time using the link in those messages. To make a request, contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at help@rise-academy.ca.